Service Levels

Just choose how hands-on you want us to be.

All three levels are delivered by the same specialist team — the difference is simply the depth of involvement, the frequency of contact, and the level of personal support you receive.

STANDARD

Structured support, your pace

Ideal for

Clients who want professional oversight and structured guidance at key stages, while remaining hands-on throughout their own process.

Includes

Structured email support
Document review & checklist guidance
Secure client portal access
Application submission guidance
Clear timelines & next steps
100% Structured Email Support Guarantee

No dedicated coordinator or advisory calls

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Most Popular
PREMIUM

Fully managed — most popular

Ideal for

Couples and families who want every aspect of their move handled professionally — from visa to bank account to finding the right region.

Includes

Everything in Standard
Dedicated relocation coordinator
Direct team communication
Wise account & French SIM setup
Regular advisory sessions at key milestones
Full application management
100% Service Guarantee

Pre/post-arrival wellness coaching (Elite only)

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ELITE

White-glove, concierge-managed

Ideal for

Clients who want the highest level of personal service, direct access to our senior team, and complete peace of mind throughout every stage.

Includes

Everything in Premium
Unlimited one-to-one advisory support
Direct WhatsApp to Senior Operations Manager
Weekly check-ins pre-departure
Monthly check-ins post-arrival
Priority response to all queries
Pre & post-arrival wellness coaching call
White-glove, concierge-managed service

Nothing — this is our most comprehensive level of service

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